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Return Refund Policy

MoloverDoll Cancellation, Return, and Refund Policies

We are excited to introduce our updated cancellation and return policies at MyLoverDoll, designed to offer more clarity, flexibility, and peace of mind. Your satisfaction is our top priority, and we are here to ensure your shopping experience is smooth and enjoyable. If you have any questions, our support team is always available to assist you.

1. Cancellation Policy

Helpful Tips Before Ordering
We encourage customers to make well-informed decisions before placing an order. Please make sure you are confident in your choice and ready to commit after payment. Here are some tips to help you decide:

  • Explore Factory Images: Check out detailed images on our Factory Picture Site.

  • Contact Us: Reach out via Online Chat or our Contact Page for any inquiries.

Flexible Cancellation Options

  • Within 4 hours of payment: Full refund

  • Within 8 hours of payment: 95% refund

  • Within 24 hours of payment: 80% refund

  • After 24 hours: Custom orders cannot be canceled as production will have started.

Once payment is made, order processing begins within 24 hours—custom dolls go into production, and in-stock dolls are prepared for shipping. Material allocation and associated costs are incurred during this time. Please double-check your order before submitting, as cancellations are not possible after 24 hours or once production begins.

In-Stock Doll Cancellation
Orders cannot be canceled once the doll has shipped. If canceled after shipment, the shipping, labor, and packaging costs will be deducted from your refund.

Handling Out-of-Stock Dolls
If an in-stock doll becomes unavailable, we offer these alternatives:

  1. Free Replacement: Choose another doll and we will adjust the price and offer additional compensation.

  2. Full Refund: Request a complete refund.

2. Return Policy

Inspect Your Doll Upon Delivery
Upon receiving your doll, please inspect it immediately. If you notice any issues or are unhappy with your order, contact us within 24 hours.

We recommend recording an unboxing video to help resolve any potential issues quickly. Please provide clear photos or videos by emailing us at sale@myloverdoll.com.

Issue Resolution
We provide solutions for the following situations:

  • Incorrect Dolls: If the doll doesn't match your order, please provide an unboxing video showing the full doll, head, shipping label, and packaging. Once verified, we will arrange a replacement.

  • Damaged Dolls: Report any damages to the carrier immediately, then contact us. Depending on the damage, we will offer repairs, replacements, or refunds.

  • Lost Packages: File a claim with the carrier and notify us. To ensure secure delivery, adult signatures are required for most shipments.

Important Notes

  1. Hygiene and Safety: Due to hygiene standards, adult products are generally non-returnable. Returns are only accepted if the doll is unused and in new condition.

  2. Unauthorized Returns: Do not return a package without contacting us first. Unauthorized returns will not be refunded.

  3. Custom Products: Custom-made dolls (such as those with specific changes like skin tone or nipple size) are non-returnable.

  4. User-Induced Damage: We cannot replace a doll that has been damaged due to improper use or handling. Proper care is essential, as dolls are not indestructible. Learn more about maintenance and care here.

3. Refund Policy

Contact Us First—Avoid Disputes
We prioritize your satisfaction and aim to resolve any issues quickly. If you encounter any problems, please contact us directly instead of initiating a payment dispute or chargeback. Disputes can delay resolutions, so reaching out to us first helps ensure we address your concerns promptly.

Refund Process
Once your refund is approved, the amount will be returned to your original payment method. The typical processing times are as follows:

  • Credit/Debit Card: 6–10 business days

  • PayPal: 7 business days

  • Klarna: 7 business days

If you haven’t received your refund within the specified period, please contact us for a refund reference number, which you can provide to your bank or payment provider for further assistance.

At MyLoverDoll, we are committed to delivering high-quality products and excellent customer service. Our policies are designed to ensure transparency, fairness, and a smooth shopping experience. If you have any concerns or need assistance, please don't hesitate to contact us—we’re here to help every step of the way.

Thank you for choosing MyLoverDoll, and we look forward to serving you! 😊

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