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Shipping Protection

πŸ›‘οΈ MyLoverDoll Shipping Protection
Your Purchase, Our Responsibility β€” 100% Free

At MyLoverDoll, we believe that trust should come with assurance β€” and that’s exactly what we provide. Our exclusive in-house Shipping Protection Service ensures that your order is fully covered against any loss, damage, or misdelivery during transit, at no extra cost to you.

βœ… What’s Covered?

With our Shipping Protection, you are entitled to compensation or a replacement for:

  • Lost Shipments

    • Domestic: Not received within 30 days

    • International: Not received within 60 days

    • If marked β€œDelivered” but not received, we will cover it with valid proof.

  • Damaged Packages

    • If your item arrives damaged, we’ll either replace it or refund you (up to the full purchase amount).

  • Courier Misdelivery

    • If the courier delivers your package to the wrong address due to their mistake.

  • Unforeseen Events (Force Majeure)

    • Such as severe weather, natural disasters, or transport accidents, evaluated individually by our support team.

πŸ“¦ How to File a Claim

  1. Contact Us

  2. Provide the Following Information

    • Order number

    • Description of the issue (e.g., loss, damage)

    • Supporting evidence (tracking info, photos, etc.)

  3. Claim Deadlines

    • Lost Shipments: Report within 90 days of the order date.

    • β€œDelivered” but not received: Report within 7 days of the delivery scan.

    • Damage Claims: Report within 7 days of receiving your order.

    • Courier Misdelivery: Report as soon as you discover the mistake.

⚠️ Important Notes

  • Double-check your shipping details before completing your purchase.

  • Inspect your package immediately upon arrival and contact us right away if you notice any issues.

  • Our support team will carefully assess each claim and offer a fair, timely resolution.

πŸ’‘ Why Opt for Our Shipping Protection?

  • Full coverage for loss, damage, or misdelivery.

  • Fast, friendly claim processing by our dedicated in-house team.

  • No hidden fees – it’s already included with your order.

  • Added peace of mind for international customers.

πŸ›‘οΈ Your Order. Fully Protected.

With MyLoverDolll Shipping Protection, you can focus on enjoying your purchase while we take care of the potential risks.

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