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Frequently Asked Questions

ORDER INFORMATION

Why choose MyLoverDoll sex dolls?

MyLoverDoll is a professional international retailer dedicated to high-quality adult dolls. As an officially authorized distributor of TPE and silicone sex dolls, we work closely with a number of well-known manufacturers in the industry, including WM, YL, SE, and other established brands.

Every branded doll purchased from MyLoverDoll.com is guaranteed to be 100% genuine. We only sell authentic products sourced directly from original manufacturers. We hold authorization certificates from multiple TDF-accredited factories. While some manufacturers do not issue formal certificates, all orders can be fully traced back to the original production source. There are absolutely no replicas or counterfeit products here. If you are searching for a real, factory-made sex doll, you’ve come to the right place.

At MyLoverDoll, our goal is to deliver a smooth and reliable online shopping experience. We focus on offering premium-quality dolls at competitive prices, supported by responsive and professional customer service. Our store features a wide selection of lifelike dolls designed to meet the diverse preferences of customers worldwide. All dolls are crafted using medical-grade TPE or silicone materials. We also offer extensive customization options, allowing you to create a doll that fits your personal desires and preferences.

Feel free to explore our featured collections and discover the doll that’s right for you.

Is MyLoverDoll a legitimate store?

Yes.MyLoverDollis a trustworthy and professional international retailer specializing in adult dolls. As a newly established brand, we are officially authorized to distribute high-quality TPE and silicone sex dolls. We work closely with several well-known manufacturers in the industry, including brands such as WM, YL, SE, and others.

Are sex dolls legal? Will my order clear customs?

Yes. Adult-appearing sex dolls are legally permitted in all Western countries. Every doll sold onMyLoverDoll.com is fully legitimate and compliant with applicable regulations. You can shop with confidence and peace of mind.

How to order a sex doll?

  1. Explore our wide range of dolls and choose the one that suits your preferences.
  2. Check out the product details, then customize your doll with the available options to enhance its features.
  3. Once you're satisfied with your selection, click ‘Add to Cart’. Then, proceed to ‘View Cart’ and click ‘Checkout’ to complete your purchase.

Do I Receive Any Free Gifts?

Yes, when you purchase a sex doll from MyLoverDoll, we offer some complimentary items. You’ll receive a user manual, a wig, a comb, a vaginal irrigator, and even a soft blanket to keep your doll cozy.

How does the ordering process work?

1. Choose & Customize Your Doll

Browse our collection and personalize your sex doll according to your preferences before placing an order.

2. Payment

We support multiple secure payment options, including:

  • PayPal
  • Credit Card / Debit Card
  • Klarna — Buy now, pay later (available in the US only)
  • Layaway or Multi-Card Payment (no interest, no hidden charges)
3. Production

Once payment is confirmed, your doll will be manufactured. Production typically takes 1–3 weeks, depending on the brand selected.

4. Pre-Shipment Approval

Before shipping, we will provide photos of your completed doll for your review and confirmation.

5. Shipping & Customs

After shipment, a tracking number will be sent to your email within 3–4 days. Delivery usually takes 7–12 business days.

Please note that import duties or customs taxes may apply in certain countries. These fees generally range from $100 to $200 or more, depending on the doll and destination. Any applicable import taxes or customs charges are the buyer’s responsibility.

6. Delivery & Feedback

Upon receiving your doll, please handle and use it properly. You can find detailed guidance in our Sex Doll Cleaning & Care section.

If the doll arrives with any defects and has not been used, we can arrange a return or resolution provided you contact us within 24 hours of delivery.

If you’re happy with your purchase and our service, we’d truly appreciate your review.

PAYMENT INFORMATION

Can I Use a Promo or Discount Code?

Absolutely! During our promotional periods, you can use the provided promo code by entering it into the coupon code box. Simply paste or type it in and click the ‘Apply coupon’ button to adjust your total.

What Payment Methods Are Accepted?

For your security, MyLoverDoll provides two convenient payment methods: PayPal and credit card.

Is My Online Payment Secure?

Your privacy and the security of your payments are our top priority!

We utilize SSL encryption to safeguard all your data. Look for the green padlock icon on the URL bar, followed by ‘https://’, which indicates a secure connection, as opposed to the unencrypted ‘http://’.

Our internal systems are fully secured, and we also partner with PayPal for added protection and privacy.

Can I change or cancel my MyLoverDoll order?

If you need to modify or cancel your order, please contact us as soon as possible by emailing sale@myloverdoll.com. Cancellation and restocking fees may apply and are determined by how quickly the request is submitted.

  • Cancellations requested within 4 hours of placing the order qualify for a 93% refund
  • Cancellations made within 24 hours are eligible for an 80% refund

Please be aware that custom-made sex doll orders are non-cancelable, and refunds are not available once customization has begun.

SHIPPING INFORMATION

Which Shipping Carrier Do You Use?

We partner with UPS and FedEx to ensure fast shipping and secure delivery of your order.

Where Are You Located and Where Do You Ship From?

Our main office is in China, where all the sex doll brands are located. Orders for the US and EU are shipped directly from the manufacturers.

Which Countries Do You Ship To?

We offer shipping to most countries, excluding India, Pakistan, UAE, and Thailand, due to legal restrictions on sex toys and stringent customs regulations.

What Are the Shipping Costs?

At MyLoverDoll, we provide free worldwide shipping for your convenience, with no hidden charges. However, import duties and taxes are determined by the customs regulations of the destination country and may vary. The buyer is responsible for any applicable import fees and taxes.

How Can I Obtain My Tracking Number?

Once your doll is prepared for shipment, you will receive an email with your tracking number.

How Long Will It Take to Receive My Doll?

Once we receive your payment, production of your doll begins within 24 hours. Typically, your doll will be ready for shipping within 7-14 days, with delivery taking an additional 7-12 business days. Custom dolls may take up to a month to complete, depending on your chosen specifications. In most cases, dolls are delivered 2-3 weeks after your order is placed.

Who Is Responsible for Customs Fees?

Import duties and taxes are determined by the customs regulations of the destination country and may vary. The buyer is responsible for paying any applicable taxes and fees.

In certain countries, import taxes may be due upon delivery, typically ranging from $100 to $150 or more, depending on the doll. Don’t worry—we will support you throughout this process to ensure a smooth experience. (Note: Customers in the United States are exempt from import taxes and fees.)

The following European countries do not require customs duties: Germany, France, Belgium, Luxembourg, Netherlands, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

SEX DOLL INFORMATION

Can I Return My Doll If I'm Not Satisfied?

Customer satisfaction is our top priority. If you receive your doll with any defects and it has not been used, we will accept returns, provided you notify us within 24 hours of receiving the product. Please note that return shipping costs are not covered by us.

Depending on the severity of the defect, we will either repair or replace your doll.

What’s the Difference Between TPE and Silicone?

TPE Sex Dolls:

Advantages:

  1. More Budget-Friendly
  2. Highly Lifelike Feel
  3. Maintains Temperature Well
  4. Offers Greater Flexibility in Various Poses
  5. Safe for Use
  6. No Unpleasant Odors

Disadvantages:

  1. Prone to Stains
  2. Requires Regular Upkeep
  3. More Sensitive to Heat

Silicone Sex Dolls:

Advantages:

  1. Extremely Realistic Look
  2. Easy to Maintain and Clean
  3. More Resistant to Heat
  4. Minimal Maintenance Needed

Disadvantages:

  1. Higher Price
  2. Less Flexible
  3. Reduced Elasticity

TPE vs. Silicone Dolls – Which One Is Right for You?

Click here for more details!

How Long Do Sex Dolls Last?

With proper care and maintenance, TPE and Silicone sex dolls can last for many years. Find out more about how to properly care for your sex doll here!

How to Properly Store a Sex Doll

To store your sex doll, place it on its back on a soft surface, or upright (but avoid standing it on its feet). The doll should be in a neutral position, similar to how it arrived in its packaging. You can lay it on a bed, place it back in the original box, or, if it includes a neck hook, hang it in a closet. Learn more here.

How to Clean a Sex Doll

To prevent bacterial growth, we recommend cleaning your doll thoroughly every 14 days. You may want to clean it more often depending on how frequently it's used.

Use a mild antibacterial soap mixed with warm water, and gently massage the doll's skin with your hands or lightly dab it with a soft sponge. Avoid getting the neck and head too wet or submerging them in water, as this could cause the metal parts to rust. If the metal parts do get wet, make sure to dry them immediately to prevent rust.

Your sex doll can be washed in the shower or bath.
Click here to read Sex Doll Cleaning & Caring Guide.