Purchase Guarantee
Purchasing a premium sex doll is an important decision. Due to its high value, a realistic doll is more than just an adult product—it is a long-term personal investment. For this reason, MyLoverDoll provides a comprehensive Purchase Guarantee, ensuring every customer receives a top-tier doll in flawless condition and with complete confidence.
100% Authenticity Assurance
The sex doll market unfortunately includes sellers who promote premium products but deliver low-quality or defective items. MyLoverDoll operates as a professional international distributor of adult dolls. Every doll offered on our website is 100% genuine and factory-authentic.
100% Money-Back Protection
If your doll arrives with defects or does not match the product description, you are entitled to either a replacement or a full refund. Our process is straightforward and customer-focused.
For full details, please refer to our Money-Back Guarantee policy.
Best Price Promise
All MyLoverDoll products are manufactured and shipped directly from our partnered factories. This direct cooperation allows us to maintain strict quality standards while offering highly competitive pricing.
Our goal is to make premium dolls more accessible without compromising quality. If you discover a qualifying identical product at a lower price within 48 hours of purchasing from MyLoverDoll, simply contact us and we will refund 100% of the price difference.
Quality Inspection Standards
Every RosemaryDoll product undergoes a formal quality inspection before leaving the factory. Each doll is carefully examined and tested prior to shipment, then packaged discreetly with secure logistics.
Because of this strict process, the likelihood of receiving a damaged or defective doll is extremely low.
In Case of Manufacturing Defects
Refunds or replacements are offered only when a doll has verified defects upon arrival. We strongly recommend inspecting your doll thoroughly from head to toe immediately after delivery.
If you notice any issues, please contact us within 24 hours and provide detailed information, including photos when possible.
For more information, please review our Return Policy.
What Is Not Covered by the Guarantee
The following situations are not eligible for refunds or replacements:
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User-Caused Damage
All dolls are inspected prior to shipment. Damage resulting from improper use, handling, or care is not covered. Please review our care guidelines for proper maintenance. -
Used Products
Due to hygiene regulations, we cannot accept returns or offer refunds for dolls that have been used. -
Minor Skin Variations
Each doll is handcrafted, and slight variations in skin texture or appearance are normal. Many owners consider these unique traits part of the doll’s character. -
Fingernails & Toenails
Nails are lightly attached to allow customization. If a nail becomes detached, it can be easily reattached using standard nail or lash adhesive. -
Eyelashes
Dolls include a protective eye mask for transit. If eyelashes loosen, they can be safely reattached with appropriate adhesive. -
Makeup Variations
Makeup is applied by hand, so small differences may occur. If desired, makeup can be removed and reapplied according to personal preference. -
Custom or Bespoke Dolls
Dolls made to specific custom requests (including changes to skin tone, nipple size, genital color, or other personalized features) are considered bespoke items. While we are happy to review concerns on a case-by-case basis, custom orders do not automatically qualify for full refunds unless the product is genuinely defective or does not match the confirmed order details.
Customer Support Commitment
Customer satisfaction is extremely important to us. If you experience any issues with your order or product, please contact our support team at sale@myloverdoll.com. We will make every reasonable effort to resolve the matter promptly and fairly.